Policies - Processing, Shipping, Returns & Refunds

Processing Time

Our current processing time is listed on the top of our home page of our website. This is the time it takes to prepare your order (not including shipping time). Timeframes varies throughout the year during peak & slower seasons. Please reach out if you need your order sooner than current processing time and we will do our best to accommodate your request. You will receive an Order Confirmation email once your order is place and another email once your order ships with a tracking number.

Returns & Cancellation Policy

Please review our sizing charts for our products and measure your pup prior to your purchase. Most of our items are handmade and ‘made - to - order’ so returns or cancellations are not guaranteed. Please reach out within 48 hours of receiving your order if for some reason you are unsatisfied with your purchase. We will do our best to make it right. Items must be in original, new condition, with tags still attached.

*If you received the wrong item or believe the item to be damaged upon arrival please reach out within 48 hours of delivery and we will do our best to make it right.

*You must contact us for return approval before sending any items back for a refund.

Buyer must pay return shipping costs unless you received a wrong or damaged item.

Email: DoggyPawsShop@gmail.com

Shipping

Almost all orders are shipped with USPS Ground Advantage which usually arrive within 1-5 business days. This does not include our processing time which is listed on our website at time of order. Doggy Paws is not responsible for lost or stolen packages, but we will do our best to help you find any lost packages. For international orders, Doggy Paws is not responsible for paying any additional custom, taxes or duty fees.

Care & Safety

Never leave your pet unattended wearing our products. Supervision is required. They need to always be closely supervised while wearing our products. This includes bandanas, hair bows, bow ties, sailor bows and vests. While we take the upmost care to make our products durable and strong, there is always potential for breakage or damage if care is not exercised. We place small metal/acrylic tags, small bows, metal clasps, etc. on our products that have potential for choking hazard, danger, or medical issues if consumed. By purchasing from Doggy Paws you assume full responsibility to all terms and conditions. Doggy Paws is not liable for any injury, damage, medical issue or death resulting in product use.